Reference

Legal terms for India accounts

Our legal page sets out how your account is handled, which records we keep, and how access depends on local law and is available where local law permits.

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Jurisdiction, access and consent rules

g10 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This section explains how our terms work for India accounts. What applies to you depends on local law and is available where local law permits, so we do not promise access where the rules do not allow it. We keep the wording plain: your registered details,

1
payment records, session logs, device signals, and support messages are used for account operation, fraud checks, dispute handling, and audit trails. When a rule changes, we update the page and keep the older record in our archive so you can see what applied at the time.
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If your request concerns correction, deletion, or access, we first verify that it comes from the account holder before we act. That process protects both sides when we check the file.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

How to reach our legal desk

For legal questions, we route your request through the same account details you registered so the answer lands with the right profile.

Legal inbox Send requests about access, correction, deletion, or a copy of your record to our support inbox. We link the message to your registered email first, then move it to the legal queue for action.

Live chat Use chat when you need the right form or a quick pointer before you send documents. We can confirm what the team needs, but final changes still move through the account record.

Phone line Call the number on your account page when a matter is urgent or time-bound. We will still ask for a written follow-up, because every legal request needs a traceable record.

DATA HANDLING

How we handle your records

We keep this policy area tight: data is collected only for account operation, verification, safety checks, and dispute handling, and cookies are used to remember sessions and settings.

Data scope

We collect only the details needed to run your account, check identity, process payments, and handle disputes. That usually includes your name, contact fields, device signals, and transaction history tied to the profile.

Cookie use

Cookies remember your session, language, and security state. They also help us notice unusual logins and keep forms from resetting while you move between pages, which saves you from repeating the same steps.

Account security

Your password stays hashed on our side, and we ask you not to share codes or screenshots that expose account access. If a login looks unusual, we may pause the session and ask for a fresh check.

Retention period

We keep records only for the period needed for operations, disputes, tax checks, and legal duties. After that, files move to restricted storage or are removed under the retention schedule that applies to the record type.

Request path

For access, correction, or deletion requests, send the message from your registered contact route. We use that step to make sure the change belongs to you and not to someone who has seen your inbox.

Profile changes

If your phone number, email, or address changes, tell us as soon as you can. We update the profile after verification so future statements, alerts, and legal replies go to the right place.

Common legal questions answered here

The questions below cover the parts you may ask about most: what we keep, when we can share it, how long records stay, and how to ask for a change. Every answer points back to the same rule: access or eligibility depends on local law and is available where local law permits. If your situation is unusual, use the contact paths on this page so we can check the account record first.

It explains how we handle account records, privacy use, access conditions, and request routes. If a rule depends on jurisdiction, access or eligibility depends on local law and is available where local law permits.

You can only access it where local law allows. We do not state access as automatic; we check the current rule set, and any account action still follows the verification steps on this page.

We keep the details needed for account operation: registration fields, contact details, payment history, device signals, support logs, and any documents you send for verification or a dispute.

Send the request from your registered email or chat route, name the field you want changed, and add the updated detail. We verify the account first, then make the correction or explain why we cannot.

Retention depends on record type and local duties. We keep active account, payment, and dispute files only as long as they are needed, then move them to restricted storage or remove them under the schedule that applies.

Use the legal inbox for access, deletion, or correction matters, and use chat only to find the right path. If your question concerns a locked account, include the registered contact details so we can check it fast.

Legal terms for India accounts

How to reach our legal desk

How we handle your records

Data scope

Cookie use

Account security

Retention period

Request path

Profile changes

Common legal questions answered here

01 What does this legal page cover?

02 Can I use g10 from India?

03 What data do you keep?

04 How do I ask for a correction?

05 How long do records stay in your system?

06 Who should I contact about my data?

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