Reference

Terms That Govern Your g10 Account

These terms set out the rules that apply when you open and use your g10 account — what we commit to, what you agree to, and how both…

Applicable to India accountsUPI, Paytm, PhonePe deposits coveredAccount security obligationsWithdrawal conditions explainedDispute and contact process
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g10 Terms That Govern Your g10 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how they have been applied to your account, our support team is reachable through three channels…

Live Chat Start a live chat from any page on g10.run for real-time answers about your account terms, withdrawal holds, or any clause you need clarified before taking action.
Email Support Send a detailed message to our terms team via the contact form at g10.run. Include your account ID and the specific clause in question so we can respond with precision.
Help Centre Our Help Centre at g10.run hosts searchable articles on account rules, payment terms, and withdrawal conditions — useful for checking a clause before you contact us directly.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We take the obligations in these terms seriously on our side, and we expect the same from you.

Data We Hold

We store the account details you provide at registration — name, contact, and payment method data — on encrypted servers. We do not sell or share this data with third parties outside what is needed to process your UPI, Paytm or PhonePe transactions.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences intact and to measure page performance. You can manage cookie settings in your browser at any time; disabling them may affect how the lobby loads.

Account Security

Your account is protected by password hashing and optional two-factor verification. You are responsible for keeping your login credentials private; if you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Retention

We retain account records for a minimum period required under applicable law. After account closure, your transaction history and identity documents are held for the statutory retention window before deletion.

Requesting Changes

You have the right to request a copy of the data we hold on you, ask for corrections, or raise a deletion request where permitted. Submit these requests via the contact form and we will respond within five business days.

Who Handles Disputes

Disputes about how these terms have been applied are handled by our compliance team. Escalations that cannot be resolved internally are subject to the governing law stated in the final clause of this document.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice. If your question is not answered here, the live chat and email paths above are the fastest routes to a specific answer.

Yes. These terms cover every deposit and withdrawal method available on g10, including UPI, Paytm, PhonePe and Google Pay. Payment-specific conditions — such as processing times and minimum amounts — are detailed in the payments section of your account dashboard.

We publish the updated terms at g10.run with the revision date clearly shown. Continuing to use your account after the update goes live constitutes acceptance. We will notify you via your registered email before material changes take effect.

Yes. We may suspend or close an account if we have reasonable grounds to believe the terms have been breached — such as providing false registration details, attempting fraudulent transactions, or operating multiple accounts in violation of the single-account rule.

Submit a data access request through the contact form at g10.run with your account ID and the subject line 'Data Request'. We will compile and send a copy of your personal data within five business days of verifying your identity.

Eligibility and access depend on local law and are available only where Indian law permits. The governing law clause in these terms specifies the applicable jurisdiction; you should review that clause if you have a question about enforceability in your state.

Contact our support team via live chat or email and reference your transaction ID. Holds are typically applied for identity verification or terms compliance checks. Our team will explain the specific reason and the steps needed to release the funds.

Yes. If you disagree with how a term has been applied to your account, submit a written dispute via the contact form. Our compliance team reviews all escalations and will provide a written response within seven business days.

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