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How g10 Handles Your Personal Data

At g10, we take the privacy of every account holder seriously — your personal details, transaction records and browsing activity are handled with care and never sold to…

No data sold to third partiesEncrypted account storageUPI & Paytm transaction privacyRight to access your dataIndia-region data handling

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What This Privacy Policy Covers

g10 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data collected through g10.run — including account registration details, payment method interactions via UPI, Paytm and PhonePe, gameplay session data and device identifiers. Access to our platform depends on local law and is available where local law permits. We process data

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in accordance with applicable data protection regulations relevant to your jurisdiction. Where Indian law applies, we follow the provisions of the Information Technology Act and associated rules. We do not share identifiable data with advertisers or unaffiliated commercial partners. Data shared with payment processors such as
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UPI, Paytm and PhonePe is limited strictly to what is needed to complete your transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete any personal data we hold, our privacy support team is available through multiple channels.

Email Support Send your data access or deletion request directly to our privacy team by email. We log every request and confirm receipt within one business day, keeping a record of all actions taken on your account data.

Live Chat Our live chat connects you to an agent who can raise a formal data request on your behalf. Available during extended hours, the chat team can verify your identity and escalate to the privacy desk without delay.

Account Portal Log into your g10 account and navigate to the Privacy section under account settings. From there you can download a copy of your stored data or submit a deletion request directly, without needing to contact an agent.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have structured our data practices around transparency and minimal collection — we gather only what is necessary to run your account, process payments and keep the platform secure.

Account Data Security

Your registration details — name, email address and contact number — are stored using AES-256 encryption at rest. Access to account records is restricted to authorised staff and is logged for audit purposes, so we can track who viewed your data and when.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your chosen language and lobby view. Analytics cookies help us understand which pages load slowly on mobile. You can manage or decline non-essential cookies at any time through the cookie preference panel in your account.

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, we pass only the minimum required fields to the payment processor — we do not store your full UPI VPA or wallet credentials on our servers. Transaction references are retained for the period required by applicable financial regulations.

Data Retention Periods

Active account data is retained for as long as your account remains open. If you request account closure, we delete or anonymise personal data within 30 days, except where a longer retention period is required by law — for example, financial transaction records that regulators require us to keep.

Your Right to Access and Correct

You can request a full export of the data we hold on you at any time via the account portal or by contacting our support team. If any detail is inaccurate — address, phone number, date of birth — you can submit a correction request and we will update the record within five business days.

Contacting the Privacy Desk

For formal data requests, escalations or questions not answered in this policy, write to our dedicated privacy desk by email. Include your registered account email in the subject line so we can locate your record quickly. We confirm all formal requests in writing and provide a case reference number.

Frequently Asked Questions About Your Privacy

The questions below cover the most common data-related queries from account holders in India. If your question is not listed here, reach out via live chat or email and the privacy support team will respond within 72 hours.

We collect your full name, email address, mobile number and date of birth at registration. During payment processing via UPI, Paytm or PhonePe, we also record transaction references and timestamps. We do not collect any data beyond what is needed to operate your account.

We do not sell or share your personal data with advertisers or unaffiliated companies. Data is shared only with payment processors like UPI, Paytm and PhonePe to complete transactions, and with service providers under strict confidentiality agreements that prohibit further use of your information.

Log in to your account and go to Privacy under account settings, then select Download My Data. Alternatively, email our privacy desk with your registered email in the subject line. We will deliver a structured data export to you within five business days of verifying your identity.

Yes. Submit a deletion request through the account portal or via email support. We will delete or anonymise your personal data within 30 days of account closure, except for financial transaction records that applicable law requires us to retain for a defined period.

Session and preference cookies are required for the platform to function correctly. Analytics and marketing cookies are optional. You can adjust or withdraw consent for non-essential cookies at any time through the cookie preference panel, which is accessible from the footer of every page on g10.run.

No. We pass only the minimum data fields needed to initiate your transaction to the payment processor. Full UPI VPAs and Paytm wallet credentials are never stored on our servers. Only a transaction reference and timestamp are kept for reconciliation and regulatory compliance.

Contact our privacy desk directly by email, including your account email and a description of your concern. We will acknowledge your complaint within one business day and provide a written resolution within 14 days. You also retain the right to raise a complaint with the relevant data protection authority in your jurisdiction.

How g10 Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Account Data Security

Cookie Usage

Payment Data Handling

Data Retention Periods

Your Right to Access and Correct

Contacting the Privacy Desk

Frequently Asked Questions About Your Privacy

01 What personal data does g10 collect when I open an account?

02 Does g10 share my data with third parties?

03 How can I request a copy of the data g10 holds on me?

04 Can I ask g10 to delete my personal data?

05 How does g10 use cookies and can I turn them off?

06 Is my UPI or Paytm payment information stored on g10 servers?

07 Who do I contact if I believe my privacy rights have been violated?

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